Kemi Studio Appointment & Cancellation Policy Appointments
To ensure you secure a spot with your preferred stylist, all bookings at Kemi require an appointment. We recommend booking in advance, especially during weekends and peak times, as our stylists’ schedules fill up quickly.
Deposit Policy A 20% deposit is required for all bookings, including both haircut and chemical services. This deposit secures your appointment time and will be applied toward your total bill on the day of service.
Rescheduling & Cancellations
More than 48 hours’ notice: You may cancel or reschedule your appointment without any penalty.
24 to 48 hours’ notice: Your deposit will be forfeited.
Less than 24 hours’ notice or same-day cancellation/no-show:
For chemical services: your deposit will be charged.
For haircut appointments: you will be charged the full price of the haircut.
To reschedule or cancel, please call…..
No email cancellations will be accepted.
Late Arrivals Please arrive on time. If you are more than 15 minutes your appointment may be cancelled and your deposit forfeited. A new deposit will be required to rebook.
Missed Appointments / Repeat Cancellations Clients who no-show or cancel multiple times will be required to pay a 100% deposit for all future bookings.
Surcharges
Sunday surcharge: 10%
Public holiday surcharge: 15%
Have this one the chemical service pages ?
Important Information for Your Upcoming Appointment
To ensure the best results and a comfortable experience during your visit, please review the following guidelines:
For bleaching services, please avoid washing your hair for at least 2 days before your appointment.
For regular colour sessions, washing your hair beforehand is fine.
Please refrain from using any colour-depositing shampoos before your visit.
Try not to scratch your scalp in the days leading up to your appointment.
Please avoid wearing expensive or high-end clothing, as chemicals used during your service may cause permanent stains or discolouration.
Bleach appointments typically take 6 to 7 hours, so we recommend bringing entertainment, your own food, and snacks to stay comfortable throughout the session.
Please note:
Last-minute cancellations or rescheduling made less than 24 hours prior to your appointment will result in a forfeiture of your deposit if booked for a chemical service, or a full charge for haircut-only appointments.
We appreciate your understanding and look forward to seeing you soon.